Frequently Asked Questions (FAQs)
What type of art prints do you sell?
Encore Editions is an online art gallery offering fine art prints that are custom printed to order on artist’s canvas (using the giclée method), fine art paper, poster vinyl or greeting cards. Clients can purchase our fine art prints either framed or unframed and can also purchase high resolution electronic image files, which are available to download from us in TIFF format. Every one of our prints and greeting cards is custom printed to order by our artists on site in Ottsville, Pennsylvania. We do not mass produce our prints in a factory, buy them from anyone else or import them.
How do I pay by check or money order?
Simply download and print our Mail Order Form and mail it to us with your check or money order. If you need assistance with the order, please call us at 215-933-5047 or email us at firstname.lastname@example.org.
What is a “giclée” print on canvas?
Giclée prints are extremely high quality digital art prints produced with archival quality inks and artist’s canvas to replicate the original work on canvas. They are not usually framed behind glass, but framed as an original oil painting would be framed.
Giclée prints can be found at the Metropolitan Museum of Art, the Museum of Modern Art and the Chelsea Galleries in New York City and other locations. A giclée canvas print is perfect for clients who want to have the look of the original oil or watercolor in their home or office for a fraction of the cost of an original painting.
Our giclée prints may also be hand coated by our artists using an artist’s brush to apply a clear acrylic coating to add some of the brushwork texture of an original painting to the print.
Do you appraise original art?
We are sorry, while we work with thousands of fine art prints we unfortunately cannot appraise originals or limited edition prints.
Do your artists paint copies of original works?
No. Encore Editions only produces prints from digital images of the original work. We believe that this best retains the quality of the original work rather than trusting to an interpretative copy of the original by another artist.
Do you ship internationally?
Yes, we ship all over the world and the shipping charge for your country will be updated during the checkout process. Please note that there may be incurred duties and/or taxes once the package arrives in your country. Unfortunately, we can not provide an estimate of these charges ahead of time.
What is archival fine art paper?
We offer all of our prints in various sizes on our archival fine art paper. This is a heavy, smooth, brilliant-white non-textured fine art paper. Printing on our fine art paper tends to produce vibrant colors, suited to works with stronger coloring, and also works well with our older equine, landscape and canine prints. Fine art paper is best suited for framing and mounting behind glass. For clients who want the look of an original oil or watercolor, framed without glass, we recommend our giclée canvas prints.
Do I need "brushstroke coating" for canvas prints?
Once we have mechanically printed on the canvas, you may instruct our artists to hand apply a clear acrylic brushstroke coating by hand to the print to give the print some of the texture of an original oil or watercolor painting. This is really a matter of personal preference. Clients who prefer their prints ‘’flatter’’ (i.e., without any additional brushwork texture) should leave the brushstroke coating option unchecked. This would be particularly true when purchasing a canvas print from an original photograph, where brushstrokes would not be appropriate.
What is a “stretched’ Giclee Canvas Print? When and why do I need to have my canvas print stretched?
In order to frame a giclée canvas print, the canvas needs to be given a structure and made taut (similar to the skin of a drum), so that it does not simply hang loose in the frame.
At Encore Editions we offer these options: (1) we stretch your canvas print over an internal wooden ‘stretcher frame’ that we build and send to you ready for framing, (2) we send the canvas to you rolled and unstretched in a tube to be stretched by your local framer, (3) we stretch and frame your print in any of our museum quality frames, or (4) we send the canvas to you "gallery wrapped" (see below).
Please keep in mind, if you purchase the canvas without stretching (unstretched, option 2) you will need a quality local frame shop to stretch or mount your canvas print before it can be framed.
What is ‘gallery wrapping’? When should I ask you to ‘gallery wrap’ my canvas print?
"Gallery wrapping" - sometimes called “Museum wrapping” - allows you to hang a print unframed as a ‘finished’ panel on your wall.
When we gallery wrap a canvas print we follow the exact same process as when we stretch a canvas print (see above). The difference is that when we gallery wrap a print we either create a block of color along the edges of the stretcher frame or we ‘bleed’ the painting around the edges of the stretcher frame, so that the stretched print can be hung as a panel on the wall without showing any white canvas along the side edges, that would otherwise show if we stretched the canvas without the gallery wrapping process.
It is therefore unnecessary to gallery wrap a print if you know for certain that you intend to frame it, because the sides of the stretched canvas that will be framed will always be completely hidden by the frame.
However, you can easily later frame a gallery wrapped print; if you think you might like the flexibility of hanging the print framed or unframed then order a gallery wrapped print.
Do you send Samples?
You may order a small sample print of your chosen image on any of our media types by calling us at 215-933-5047 or by emailing your request to email@example.com. The cost of the sample will be credited towards a future order for the full size print.
What are your greeting cards options?
Our greeting cards are printed on brilliant white heavy (80 pound) cardstock with a smooth finish and are available as folded notecards. The folded cards are sold by the dozen, and come with matching envelopes and in a presentation box. The size of the folded cards are 7 x 10 inches when unfolded and 5 x 7 inches, when folded. The image is printed onto the flat surface of the card.
The size of the printed image on the face of the folded cards is 4.25 inches x 6.25 inches, leaving a short border surrounding the image on the front of each card.
How do you print vinyl posters?
We print posters on a heavy, extremely durable 12 ounce vinyl poster material that is specifically designed to receive the eco-solvent inks that we use to print our posters. The vinyl material we use produces a very high quality and durable print that is ideal for indoor or non-permanent outdoor use.
What does ‘archival’ mean?
We use the term ‘archival’ to describe our fine art prints, because we only print on fine art paper, card stock and canvas which does not contain chemicals (usually chlorine) which result in deterioration or discoloration of the print over time.
We also use ‘archival’ inks in all of our printing. Our archival inks are guaranteed not to fade or deteriorate for over one hundred years indoors, unless subjected to extreme conditions. We want to ensure that our prints are enjoyed for generations to come. Please call us at (215) 933-5047 to talk about our printing methods. We would be glad to describe our print processes in more detail.
Do you ever sell your returns or extra prints?
All returned or extra items that are in good condition are posted at deep discounts in our Ebay Outlet Store. Visit it here: http://www.ebay.com/usr/encoreeditions35?_trksid=p2047675.l2559
Will my print look exactly as it appears on the screen?
The images on our website show the proportions of the original work (the length to height ratio - or ''aspect ratio" of the original). The aspect ratio of each original work varies and it may therefore be necessary for us to slightly adjust or crop the original to fit your chosen size (unless of course the aspect ratio and size match that of the original exactly). We can usually make such adjustments so that they are not visible to the naked eye and produce a high quality print in the desired size and proportions. On rare occasions however, we may advise you to choose an alternative size or aspect ratio for your print. If we need to do this we usually offer you the next larger size that works well with your chosen print for no additional cost.
A quick note on the way prints look in frames on our website
The display of a particular print in a frame on our website is only intended to give you an idea of the way in which a particular print could look with a particular frame. The framed image may appear slightly distorted on the screen, but this distortion will not occur in the final framed print.
The ability to distort the print in this way on the screen allows us to display our wide variety of prints in the wide variety of frames we offer, without individually photographing the millions of potential combinations!
Please rest assured that we take great pride in the quality of our prints and we will never send any client a product that we would not be pleased to hang in our own homes.
Tell me more about the quality of your frames.
All of our custom, photo and non-ornate frames are constructed using solid wood or are hand stitched leather frames. We sell many of our frames to art galleries and artists for framing original oil, acrylic and watercolor paintings, as well as for framing our prints.
If your print requires a more modern frame we advise choosing either our modern black wood flat front frame or our modern black wood 'floater' frame, each of which provide a very subtle border for modern art prints, graphic art and photographs.
For more traditional works we advise either one of our burnished black frames with gold leaf trim or one of our gold leaf or silver leaf frames. Many of the designs of our ornate frames were initially inspired by 18th Century and earlier classic frame designs that hang in Europe’s major art galleries.
How do you send me the electronic TIFF or JPEG image file that I have purchased from you?
After you purchase an electronic image file from us, the file will be available for you to download for 14 days. Within one business day we will send you a link to your email address that you can use to download the file for up to 14 days from the date that you receive the email and save to your computer for use later.
This is not a strict deadline that we set ourselves – it is just the way the secure file transfer service that we use works. If you miss the 14 day deadline and call us, we will resend the file to you. Typically, we send you the download link within two to three business days of receiving your order, as we need to customize the image to ensure quality before we send it to you.
How do I send you my own digital photos, art images or graphic signs for printing, mounting and framing?
Simply click on the button titled “Print your own digital photos, art images or signs” on our home page and follow the simple on screen instructions. If you have difficulty please call us at (215) 933-5047 and we will help you through the process.
I cannot find the print that I want on your website. Can you help?
We will certainly make every effort to do so. Our team enjoys the challenge of producing custom prints or print portfolios for our clients. We can often find rare or difficult to find images using our extensive sources in the industry.
In the past, Encore Design, our wholesale and corporate division has produced prints for movie sets, televisions series, trade show displays and developed wall-sized murals from both antique equine photographs and vintage car photographs for installation at luxury car dealerships across the United States.
Please call Elizabeth Ashford or Sara Elliott at (215) 933-5047 for more information. You are also welcome to email us at firstname.lastname@example.org. We truly hope we can help with your unique project.
How long does it take for my order to be shipped?
We custom print all of our prints and it usually takes us between 7-10 business days or 1-2 weeks to produce each one. We do work as quickly as we can, but bear in mind you are ordering a custom fine art print and not something we keep in a warehouse or mass produce in a factory.
UPS ground shipping within the continental United States usually takes 3 to 5 days, and most orders are received by our clients within 10 to 12 days of being placed. Occasionaly, delays for shipping frames due to backorders at our frame manufacturer occur, but we will call you and let you know if this is the case.
You can of course select an express shipping option if you need your prints faster. International orders of course take longer to ship unless an express shipping options is selected.
Please call us at (215) 933-5047 if you need your order expedited and we will do our very best to meet your needs.
What if I have a problem with my order or need to return items?
Just e-mail us or call us and we will work with you to swiftly correct the situation. For prints or frames that are damaged during shipping or where there is a significant defect in the print we will provide a replacement print or frame on return of the damaged print or frame. We will of course be responsible for any damage to prints or frames ordered from us, due to actions by our shipping companies.
If you are not satisfied with your print purchase for any reason please call for return instructions. Shipping charges, return shipping costs, duties and/or taxes are not refunded. Returns, exchanges or damage claims unfortunately cannot be honored more than 15 days beyond the delivery date. A restocking fee may be applied for any returns that arrive damaged due to insufficient re-packing of the product. There are no refunds on digital download orders.