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Terms of Sale

These Terms of Sale apply to all offers made by Encore Editions, LLC, all orders place by you and all agreements concluded between us in relation to the products and services offered on this website.

Return Rights and Instructions

The quality of your experience is our priority. In the event that you are not satisfied with any item, you many return it within 15 days of receipt for a replacement or refund for the price of the product. Shipping charges will not be refunded. See below to determine how to proceed based on your reason for return.

My order was damaged during delivery or other quality concerns.

If your order should arrive in less than satisfactory condition, simply take a digital photo of the item and one of the shipping container it arrived in, attach them to an email and send to artists@encore-editions.com. Please include in the body of the email: your order number, a brief description of the reason for the return, and let us know whether you are seeking a replacement or a refund. Your request will be processed within 48 hours and you will receive an email letting you know your replacement is under production or your refund is being processed.

I changed my mind; it doesn't look like I thought it would in my space.

If a product is perfect, but not perfect for you, you may return it for a product refund or store credit (minus shipping charges). Product refunds will be issued within 48-72 hours of receiving the returned package, less a 15% restocking fee. Store credit returns are for the full order price. Upon receipt of the returned package, you will be emailed a coupon code in the purchase amount to use on a future order.

To return your item(s) please pack them in the original tube or box. We strongly encourage you to return your item via a trackable method. Please note that a restocking fee may be applied for any returns that arrive damaged due to insufficient re-packing of the product.

No refunds will be given on digital download or Upload & Print orders.

For international returns, please contact us at artists@encore-editions.com.

Pricing

Notwithstanding the product prices shown on the website, we cannot confirm the price of an item until you order. Despite our best efforts, a small number of the items shown on the website may be mispriced as a result of price changes that are implemented at or about the time of your visit to the website. Please note that we sell only custom products according to your specifications and will charge your credit card for the amount due plus shipping and any applicable taxes at the time of order confirmation. Any changes to an order will be accepted within the first 24 hours after order placement. If desiring changes beyond the 24 hours please contact us at artists@encore-editions.com or 1-888-415-4434.

Acceptance of Order

We reserve the right to refuse or cancel any order. In such event your sole recourse shall be the return of amounts paid by you related to such order (if any).

Sales Tax

Items shipped to destinations in the state of Pennsylvania are subject to tax. No sales tax is charged when purchasing gift certificates; however, purchases paid for with gift certificates may be subject to tax.

Product Descriptions

We attempt to describe our products offered as accurately as possible. However, we do not warrant that product descriptions or other content of the website are 100% accurate, complete, reliable, current or error-free. If a product offered by us and purchased by you is not as described, your sole remedy is to return it in unused condition for a conforming replacement, refund or credit.

Disclaimer

We are not liable for any financial damage (including but not limited to the cost of any replacement purchase) that may occur because of non-timely arrival or any lack of availability or conformity of the product.

Applicable Law

The offers by Encore Editions, LLC, your orders, and the agreements between us for the delivery of our services and products are subject to the laws of the State of Pennsylvania. The state or federal courts located in Bucks County, Pennsylvania will have exclusive jurisdiction to settle any dispute between us in relation to our products or services.

Modification and Severability

We reserve the right to make changes to our website, our policies, our Terms of Use and these Terms of Sale at any time and in our sole discretion. Therefore, you should review our policies, terms and conditions each time you visit the website. Your continued use of the website after we make any such changes constitutes your binding acceptance of those changes. If any of the terms or conditions herein shall be deemed invalid, void, or for any reason unenforceable, that term or condition shall be deemed severable and shall not affect the validity and enforceability of any remaining term or condition.

Updated February 23, 2016

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Trusted Art Seller

This presence of this badge signifies that this business has officially registered with the Art Storefronts Organization and has an established track record of selling art.

It also means that buyers can trust that they are buying from a legitimate business. Art sellers that conduct fraudulent activity or that receive numerous complaints from buyers will have this badge revoked. If you would like to file a complaint about this seller, please do so here.

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Verified Returns & Exchanges

The Art Storefronts Organization has verified that this business has provided a returns & exchanges policy for all art purchases.

Description of Policy from Merchant:

The quality of your experience is our priority. In the event that you are not satisfied with your item, you many return it within 15 days of receipt for a replacement or refund for the price of the product. Shipping charges will not be refunded. Sorry, no refunds on digital downloads or Upload & Print orders. See our Return Rights and Instructions to determine how to proceed based on your reason for return: http://www.encore-editions.com/terms-of-sale

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Verified Secure Website with Safe Checkout

This website provides a secure checkout with SSL encryption.

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Verified Archival Materials Used

The Art Storefronts Organization has verified that this Art Seller has published information about the archival materials used to create their products in an effort to provide transparency to buyers.

Description from Merchant:

We use the term ‘archival’ to describe our fine art prints, because we only print on fine art paper, card stock and canvas which does not contain chemicals (usually chlorine) which result in deterioration or discoloration of the print over time. We also use ‘archival’ inks in all of our printing. Our archival inks are guaranteed not to fade or deteriorate for over one hundred years indoors, unless subjected to extreme conditions. We want to ensure that our prints are enjoyed for generations to come. Please call us at (215) 933-5047 to talk about our printing methods. We would be glad to describe our print processes in more detail.

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