These Terms of Sale apply to all offers made by Encore Editions, LLC, all orders place by you and all agreements concluded between us in relation to the products and services offered on this website.
Return Rights and Instructions
The quality of your experience is our priority. In the event that you are not satisfied with any item, you many return it within 15 days of receipt for a replacement or refund for the price of the product. Shipping charges will not be refunded. See below to determine how to proceed based on your reason for return.
My order was damaged during delivery or other quality concerns.
If your order should arrive in less than satisfactory condition, simply take a digital photo of the item and one of the shipping container it arrived in, attach them to an email and send to email@example.com. Please include in the body of the email: your order number, a brief description of the reason for the return, and let us know whether you are seeking a replacement or a refund. Your request will be processed within 48 hours and you will receive an email letting you know your replacement is under production or your refund is being processed.
I changed my mind; it doesn't look like I thought it would in my space.
If a product is perfect, but not perfect for you, you may return it for a product refund or store credit (minus shipping charges). Product refunds will be issued within 48-72 hours of receiving the returned package, less a 15% restocking fee. Store credit returns are for the full order price. Upon receipt of the returned package, you will be emailed a coupon code in the purchase amount to use on a future order.
To return your item(s) please pack them in the original tube or box. We strongly encourage you to return your item via a trackable method. Please note that a restocking fee may be applied for any returns that arrive damaged due to insufficient re-packing of the product.
No refunds will be given on digital download or Upload & Print orders.
For international returns, please contact us at firstname.lastname@example.org.
Notwithstanding the product prices shown on the website, we cannot confirm the price of an item until you order. Despite our best efforts, a small number of the items shown on the website may be mispriced as a result of price changes that are implemented at or about the time of your visit to the website. Please note that we sell only custom products according to your specifications and will charge your credit card for the amount due plus shipping and any applicable taxes at the time of order confirmation. Any changes to an order will be accepted within the first 24 hours after order placement. If desiring changes beyond the 24 hours please contact us at email@example.com or 1-888-415-4434.
Acceptance of Order
We reserve the right to refuse or cancel any order. In such event your sole recourse shall be the return of amounts paid by you related to such order (if any).
Items shipped to destinations in the state of Pennsylvania are subject to tax. No sales tax is charged when purchasing gift certificates; however, purchases paid for with gift certificates may be subject to tax.
We attempt to describe our products offered as accurately as possible. However, we do not warrant that product descriptions or other content of the website are 100% accurate, complete, reliable, current or error-free. If a product offered by us and purchased by you is not as described, your sole remedy is to return it in unused condition for a conforming replacement, refund or credit.
We are not liable for any financial damage (including but not limited to the cost of any replacement purchase) that may occur because of non-timely arrival or any lack of availability or conformity of the product.
The offers by Encore Editions, LLC, your orders, and the agreements between us for the delivery of our services and products are subject to the laws of the State of Pennsylvania. The state or federal courts located in Bucks County, Pennsylvania will have exclusive jurisdiction to settle any dispute between us in relation to our products or services.
Modification and Severability
Updated February 23, 2016